AI Email Automation
Deployed in Your AWS
RAG-powered email agent that automatically triages, responds, and manages inquiries using your knowledge base—deployed entirely in your AWS account with full client ownership.
How It Works
A flexible workflow that adapts to your business needs
Email Received
AI Analysis & Decision
Custom Action Taken
Based on your workflow configuration
Send Reply
Notify Slack
Elevate to Human
Custom Action
The system adapts to your business rules—automatically replying, routing to teams, triggering integrations, or escalating to human agents as configured.
Core Capabilities
What our email agent does
RAG-Powered Intelligence
Retrieval-Augmented Generation pulls relevant information from your documentation, FAQs, and knowledge bases to generate accurate, context-aware responses.
Multi-Provider Support
Integrates seamlessly with Gmail and Outlook via OAuth2. Handles email processing, triage, and automated replies across both platforms.
Intelligent Triage
Automatically categorizes emails by intent (support, sales, compliance) and routes complex inquiries to human agents when needed.
Full Observability
Langfuse UI provides complete visibility into agent behavior, LLM calls, and response quality with comprehensive tracing and monitoring.
Quality Guardrails
Built-in safety checks and quality scoring ensure responses meet standards before sending, maintaining brand voice and compliance.
Client Ownership
Deployed in your AWS account with source code available (Standard+ tiers). You maintain full control and independence—no vendor lock-in.
Primary Use Cases
How teams use our email agent
Customer Support Automation
Automatically answer common customer questions, route complex inquiries to human agents, and provide 24/7 support coverage.
Lead Qualification
Triage incoming sales inquiries, categorize leads by interest level, and schedule appointments automatically.
Internal Communications
Handle internal help desk requests, route IT support tickets, and process HR inquiries automatically.
Compliance & Unsubscribe Management
Automatically process unsubscribe requests, maintain compliance with email regulations, and track all interactions.
Deployment Process
From kickoff to production in 2–3 weeks
Pre-Onboarding
Discovery call, requirements gathering, tier selection, corpus collection, infrastructure planning, and credentials setup. Client prep work happens here.
Infrastructure & Configuration
Infrastructure deployment into your AWS account, application configuration with client-specific settings, corpus loading into vector database, credentials setup for email providers (Gmail/Outlook), and initial integration testing.
Quality Assurance & Testing
RAG evaluation pipeline to validate knowledge retrieval quality, agent workflow evaluation to measure response accuracy and appropriateness, quality threshold validation, and guardrail tuning if needed.
Final Validation & Handoff
Client review and final validation with real email scenarios, documentation delivery including deployment guides and troubleshooting, training session for your team, and support transition with 30-day follow-up scheduled.
Total time to production: 2–3 weeks from kickoff (1 week pre-onboarding + 7–10 business days deployment)
Deployment Options
How we deploy into your AWS account
Cross-Account Role (Recommended)
Client creates IAM role in their AWS account. We assume the role to deploy infrastructure. All resources live in client's account—you maintain full ownership.
Benefits:
Fastest to deliver (1–2 days after client setup)
Client owns all resources
Secure (no credential sharing)
Professional enterprise pattern
Initial engagements (recommended default)
Pricing: Included in all tier pricingSource Code Delivery
Client receives complete source code (GitHub repo) with full deployment documentation. Client deploys and manages independently with 2–4 hours of training included.
Benefits:
Complete independence
Full transparency
Client can customize and extend
No ongoing dependency
Clients with DevOps capabilities
Pricing: Included in Enterprise tier, or +$2,000–$5,000 add-onHybrid (Source Code + Managed)
Client receives source code, and we can still manage deployments if desired. Maximum flexibility—client can take over deployment anytime.
Benefits:
Best of both worlds
Source code + optional managed services
Flexible transition path
Clients who want source code but prefer managed deployment initially
Pricing: Included in Enterprise tier, or +$3,000–$6,000 add-onWhat's Included
Core components in all tiers
Email Integration: Gmail and Outlook support (OAuth2)
RAG System: Knowledge retrieval from client documentation
AI Agent: LLM-powered email triage and response generation
Quality Guardrails: Safety checks and quality scoring
Infrastructure: Full AWS deployment (Lambda, ECS, DynamoDB, S3, etc.) deployed in your AWS account—you own all resources
Documentation: Deployment guides, configuration docs, troubleshooting
Initial Support: 30 days of deployment support